Refund policy

Return & Refund Policy

We stand behind every product we sell. If something isn't right, we're here to make it right.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

A 25% restocking fee applies to all returned items and will be deducted from your refund. This fee is waived for exchanges of identical items.

To initiate a return, contact us at support@totalgameroom.com or call 1-855-501-4263 (Monday–Friday, 9 AM–5 PM CST) with your order number and reason for return.

Damaged or Defective Items

All damage or defects must be reported within 48 hours of delivery. Please inspect your order upon arrival and contact us immediately if there is an issue. Include your order number, photos of the damage, and a description of the problem.

For freight shipments: inspect packaging carefully before signing for delivery. Note any visible damage on the delivery receipt. Signing without noting damage releases the carrier from liability and may affect your ability to file a claim.

Approved damage claims will receive a prepaid return shipping label and a full refund or replacement at no additional cost.

Non-Returnable Items

The following cannot be returned:

Personalized or custom-order items
Gift cards
Items reported after the 48-hour damage window
Items damaged through misuse, improper assembly, or normal wear
Sale items (unless defective)

Order Cancellations

Orders may be canceled for a full refund before they ship. Once an order has shipped, the return process applies. To cancel, contact us as soon as possible at support@totalgameroom.com or 1-855-501-4263.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 7 business days. Please allow additional time for your bank or card issuer to process the credit.

If more than 10 business days have passed since your refund was approved, please contact us at support@totalgameroom.com.