Shipping Policy

Shipping Policy

At Total Game Room, we're committed to getting your order to you safely and efficiently. Please review our shipping information below.

Free Shipping

Orders of $500 or more qualify for free standard shipping within the contiguous United States (lower 48 states). Free shipping is automatically applied at checkout when your order total meets or exceeds $500.

Shipping Rates

  • Orders under $500: Standard shipping rates apply and will be calculated at checkout based on your location and order size
  • Orders $500 and over: Free standard shipping to the contiguous United States
  • Alaska, Hawaii, and US Territories: Additional shipping charges may apply — contact us for a quote

Shipping Methods & Timelines

Due to the large size and weight of most of our products (pool tables, game tables, arcade machines, etc.), items typically ship via freight carrier. Estimated delivery timelines:

  • Standard freight shipping: 7–14 business days after order processing
  • Order processing: 1–3 business days

Timelines are estimates and may vary based on your location, carrier availability, and other factors outside our control.

Freight & Large Item Delivery

Most of our products are shipped via freight due to their size and weight. For freight shipments:

  • The carrier will contact you to schedule a delivery appointment
  • Curbside delivery is standard — the carrier will bring the item to the curb or end of your driveway
  • Please inspect all items before signing for delivery and note any visible damage on the delivery receipt

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. For freight shipments, you may receive a tracking number or a direct call from the carrier to schedule delivery.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at support@totalgameroom.com with your order number and photos of any damage. We will work with you and the carrier to resolve the issue as quickly as possible.

Questions?

If you have questions about shipping, please contact us and we'll be happy to help.